Efficient customer-care

on the IT-level

Quickline enables you to offer your customer professional care as to software-applications, operating systems, enterprises-networks and hardware. Around the clock, 365 days a year. Our IT-specialists support you as an external back-office or help-desk - if necessary by creating a 2nd-Level-Support. For individual solutions as well as used standard-applications.

The self-developed quickline-helpdesk-tool allows for an especially efficient registration, logging and monitoring of all incoming requests - optionally via us or directly via your own IT-system.
  • Operator support service for IT-products and systems
  • Support service by phone for installations, configurations and operation
  • Customer complaint and reclamation management
  • Hardware, software, peripheral equipment, networks
  • Internet technologies: browsers, search engines, e-mail, security management
  • Microsoft Office 97 / 2000 / XP / 2003
  • Windows 98 / 2000 / NT / ME / XP
  • Linux
  • Lotus Notes
  • More topics on request